DMCC Help:
  • Hotline: 1-833-904-1972 – Staffed 8:30AM to 5PM EST M-F (Important Note: Due to the coronavirus pandemic, the hotline is not manned as of March 2020. For urgent issues, please email with " URGENT " in the subject line. For non-urgent issues, please use the appropriate email address in this section.)
  • CDART Q&A system. Coordinators should utilize the Q&A system in CDART for non-urgent questions regarding the DMS, visit schedule, eligibility, medication dispensing, safety, protocol clarification, etc. For information about how to use the Q&A system please see the PowerPoint presentation here:
  • Investigators, coordinators and other site staff should use this email for questions about administrative tasks like site activation, changes in site staffing, certification, billing/reimbursements, IRB, etc. Investigators should utilize this email address if they have nonurgent protocol clarification or safety questions.
  • general inbox for meeting, adding staff to invites, and study wide concerns.
  • for urgent safety questions that need to go to the medical monitor and DMCC.
  • Please do not utilize this email address as it will be deactivated soon.
Intervention Help:
Procedures and Specimens Help: